FAQ

Do you ship to XYZ?

Yes! I ship worldwide.

How long will my order take? 

My Current turn around time is 7-14 business days. If I go over this, you’ll receive a freebie lucky dip bag as a thank you for your patience.

Where is my order?

All orders are sent tracked via Australia Post. If you choose to upgrade to Express post this only refers to the postal method and does not mean your order will be bumped to the top of the queue.

Can I can cancel my order?

I offer a grace period of 48 hours. After this time, an order cannot be cancelled. 

Can I return my order for a refund? 

Yes of course. Your order can be refunded within 14 calendar days of receiving order (minus postage costs) once I have received your order. Buyer is responsible for return postage costs. 

Do you do more colours than just white for tees?

Yes! Tees are available in:

White, Black, Grey, Lilac, Hunter Green, Light Blue, Light Pink. To find these options, search ‘add on’.

Do you do Custom Orders?

Yes! I would love to be bring your vision to life.

Do you offer wholesale?

Yes I do, there is a minimum order, please contact me for more details. 

Do you have a physical store?

At this point in time, I only have an online store. However, you can find my products at:

-The Millhouse Collective, Pemberton, WA

- Prestbury Park Saddlery, Bridgetown, WA

Any more questions? Please contact purpleowlcreations@outlook.com or follow on Facebook ‘Purple Owl Creations Australia’, IG @purple_owl_creations and TikTok @purple_owl_creations